STUDENTS COMPLAINTS PROCEDURE

The Complaints Procedure is for if you are worried or unhappy about something in college.

You can talk in complete confidence to any of the following:

• Your Course Director
• Your Personal Tutor
• The Student Liaison Officer (Kim)
• Mr McQuin
• Mrs Carter
• Mr O’Hare

Or any other person you feel comfortable speaking to.

If you feel uncomfortable about talking to someone, you can write a note or ask a friend to speak for you.

Please remember:

• We won’t get upset or angry by what you say
• We will listen in confidence to what you say
• We value your honesty

If your complaint is serious we can arrange for you to talk to someone outside school.

(Note: An extended version of this document and all College policies are available to parents and is contained in the student planner. Information concerning the number of formal complaints can be obtained on request.)